Nager's Wiesenbackstube GmbH

Imprint - General Terms and Conditions - Shipping

FREE At home and abroad:

-Post office counter deposits will not be accepted and will be canceled (note in advance payment deposit when ordering)

-Shipping to all common EU and non-EU countries. Postage costs are calculated in the shopping cart after entering the zip code. Any additional fees and customs duties will be borne by the buyer.

SHIPPING:

Shipping to anywhere in the world, shipping costs by weight (calculated in the shopping cart after entering the address). Any additional duties/charges to be borne by the buyer.

IMPRINT:

Nager`s Wiesenbackstube the

proprietress : Nager`s Wiesenbackstube the

Managing director : Manuela Schläfli

Address : Birkenweg, 3432 Lützelflüh

Address email : info@nagerleckerli.ch 

Place of production: Emmental BE, Lützelflüh

Shipping to: Europe & whole world

Registered as a feed manufacturer : With Agroscope posieux since 2018

Handelsregistereintrag : October 9, 2020

Company number : CHE- 464.902.924VAT

Bank details: Berner Kantonalbank, BEKB BCBE, 4900 Langenthal,

CH65 0079 0016 5933 4286 9 (only deposits with invoice number)

Please send complaints and suggestions directly by email: info@nagerleckerli.ch 

Terms and conditions

For the sake of simplicity, the male address is used in the following text

General Terms and Conditions (General Terms and Conditions) for private customers 
General conditions of sale Nager`s Wiesenbackstube GmbH www.nagerleckerli.ch

The following general terms and conditions of sale apply to all deliveries between Nager`s Wiesenbackstube GmbH and consumers in their condition valid at the time of the order Nager`s Wiesenbackstube make a purchase. They are solvent, of legal age and are legally entitled to enter into a contract.

Nager`s Wiesenbackstube GmbH is led by managing director Manuela Schläfli, with a commercial register entry created on October 14, 2020.
The company is registered and registered with the Swiss feed office Agroscope posieux. This contract is legally valid and can be canceled by both parties before delivery of the goods, provided that the points of complaint have been met (explanation below)

The following regulations regarding the conclusion of the contract apply to orders in the online shop https://www.nagerleckerli.ch

If the contract is concluded, the contract comes with it
Nager`s Wiesenbackstube GmbH (nagerleckerli.ch)
Birch walk 11
CH-3432 Lützelflüh
conditions.
The presentation of the goods on the homepage does not represent a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

We reserve the right to refuse or cancel orders at any time.

Ordering process - right and obligation

When an order is placed in the online shop, the following regulations apply:
The consumer enters into a binding purchase contract by successfully completing the ordering procedure provided in the online shop.
This order involves the following steps:
1) Select the desired goods by clicking on the shopping cart
2) Confirm purchase by clicking the “Add” button
3) Check the details in the shopping basket
4) Click on the “Checkout” button
5) Login to the online shop after registering and entering your personal details (email address and password).
6) Re-checking or correcting the respective data entered.
7) Binding dispatch of the order by clicking the button "buy"

Before the order is bindingly sent, the consumer can return to his details at any time by pressing the “Back” button or to authorize any details in the order shop or to cancel the ordering process. Confirmation of receipt of the order is generated immediately by an automatic “order confirmation” email. With this confirmation, the binding purchase contract comes into force.
Storage of the contract text for orders via the online shop: The contract text and the order data will be sent to you by email. You can view the terms and conditions at any time at https://nagerleckerli.ch. You can view your past orders in our customer area under My Account –> My Orders.

Prices, shipping costs, payment, delivery, due date

The prices are binding, plus shipping costs calculated based on weight. The consumer has the option of completing payment in advance, Twint or a credit card of their choice.
If the consumer has chosen to pay in advance, he undertakes to pay the purchase price within 10 days of the conclusion of the contract, otherwise the order will expire and be canceled. Unless otherwise stated, the delivery will be sent via Swiss Post within 3-5 working days. The deadline for delivery of the ordered goods begins from the day the order is received (B-Post shipping with general landfill permit for Birefkasten and house entrance, no requests possible). For advance payment from the day after receipt of payment. If the end of the deadline falls on a Saturday, Sunday or a public holiday at the place of delivery (Canton of Bern), the deadline ends on the next working day.

delivery time

We always strive to ship orders as quickly as possible. There is a waiting period of 4-5 days from the time the order is received until it is received.
Shipping costs to Germany and Austria possible depending on weight (can be seen before ordering). Delivery time between 10-15 working days. Returns are only possible in consultation and, unless there is an error on our part, are at the buyer's expense. In the event of grossly negligent errors on our part, the amount will be refunded. NO liability for transport by post and other third-party carriers.

Retention of title

We reserve the right to retain the goods until the purchase price has been paid in full.

Revocation right for consumers

Consumers have a right of withdrawal according to the following conditions, whereby a consumer is any natural person who can and may conclude a legal transaction and is solvent.
Every product from Nager`s Wiesenbackstube GmbH may not be used for advertising purposes without written permission (as decoration, representations on your own pictures, pictures from the homepage Nager`s Wiesenbackstube etc)
Every product from Nager`s Wiesenbackstube GmbH may not be acquired and sold commercially without a corresponding written agreement (contract).
Any violation will be reported and an additional 250 additional operating costs will be charged to the person responsible.

Returns – what you need to consider

You have the right to return the purchased goods within 10 days (ten days) from the shipping date (the effective date is the order date) (only upon prior registration and email arrangement) if the following points are given:
– Incorrect delivery (wrong item, more items than ordered)
– Poor quality (with a handmade natural product, small parts of stones, color and shape deviations must be expected and are not considered a quality defect)
To exercise your right of withdrawal, you must Nager`s Wiesenbackstube Please contact us in advance at:
info@nagerleckerli.ch

Nager`s Wiesenbackstube the
Birch walk 11
CH-3432 Lützelflüh

Please send an email with a read confirmation.
Please provide a brief explanation as to why you would like to return the desired goods and exercise your right of withdrawal. We will contact you within 24 hours and discuss how to proceed.
Was made by mistake Nager`s Wiesenbackstube GmbH does not send a product, it is up to Nager^s Wiesenbackstube GmbH to decide whether to pay the amount back or to send the goods forward if the value is less than 10.-.

Consequences of cancellation

Once the buyer and seller have agreed to return the goods, the full costs, including postage, will be refunded to you within 14 days and a new invoice will be issued if necessary (only if the ENTIRE order is returned). The seller Nager`s Wiesenbackstube GmbH can reserve the right not to accept returns and to authorize the buyer to waive the amount by issuing a new invoice. If only one (1) product out of several is incorrect, the buyer will only be refunded the purchase amount and no return will be required. The customer has the right to insist on replacement of the defective goods without postage costs if the value of the goods is higher than 10 francs (ten francs).

Privacy-
warranty

Nager`s Wiesenbackstube GmbH strives to ensure good availability of www.nagerleckerli.ch and takes appropriate precautions to protect www.nagerleckerli.ch from interference by third parties.

However, it cannot be guaranteed that it will function without interruptions or problems. We also cannot guarantee that the files are virus-free. Furthermore, it cannot provide any guarantee for non-spamming, malicious software, spyware, hackers or phishing attacks, etc. that impair the use of the service, damage the customer's infrastructure (e.g. end devices, PC) or otherwise harm him. Any problem or defect on your part Nager`s Wiesenbackstube GmbH must be reported immediately on www.nagerleckerli.ch. The customer is responsible for the encryption of your personal data (bank transfer) and antivirus software.

Nager`s Wiesenbackstube GmbH guarantees that the product is free from defects in material and manufacturing, with the exception of the above-mentioned points in the right of withdrawal with regard to natural products and handmade products.

Any defects must be reported with reference to the right of withdrawal. It stands Nager`s Wiesenbackstube GmbH to decide whether the defective product will be replaced or refunded.

END OF TERMS AND CONDITIONS of NAGER`S WIESENBACKSTUBE GmbH Lützelflüh,
valid from November 1, 2020 until further notice

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    Info cheap shipping for Germany

    To take advantage of this, please click on the “Participate in collective order Germany” box (after the loyalty card sticker box). 

    Please place your order in advance. A corrected, second prepayment invoice will be sent back to you (within 24 hours) with appropriately adjusted shipping costs. The second invoice is valid, you can delete the first one that was created automatically.

    The postage is based on weight and size, which is between €10 and €18 and goes up to a maximum of 2,5 kg.

    The orders are collected by us and shipped directly to Germany within 14 days to 3 weeks. Please allow enough waiting time. The orders are shipped individually. 

    Thank you!

    DANGER!

    Orders from Germany are currently only possible by email at info@nagerleckerli.ch.

    We apologize for the inconvenience and thank you for your understanding.

    The problem is being worked on.

    Nager`s Wiesenbackstube, the species-appropriate food shop for your furry friends...

    We warmly welcome you to the online shop Nager`s Wiesenbackstube GmbH!
    Closing of the store in 3415 Hasle-Rüegsau on Saturday May 18th, 2024. Due to various factors, it is with a heavy heart that we are closing our physical store.

    WE WILL CONTINUE TO OFFER AND SHIP EVERYTHING ONLINE AS USUAL.

    Next year we will look for a new store and bring our little world of adventure back to life. Thank you for your understanding.

     

    The Nager`s Wiesenbackstube Team!